Available Position(s):

Customer Service Receptionist

305 Northhaven Dr.
Monticello, IA

Monticello Veterinary Clinic is looking to add another member to our Team. We are looking for a candidate highly motivated with an outgoing personality, has great telephone skills, awesome in Customer Service and proficient in communication and multi-tasking. The ability to smile all day, have a positive attitude and a love for animals is a must. Our clients and their pets, (their family members, our patients) are very important, therefore compassion and understanding are required in this position. The ideal candidate must be a Team Player. The success of this Practice depends on the entire teams’ ability to work together in every situation. Professional interactions with our clients and the public are an image we want to maintain. However, the unprofessional, not too busy to pet, cuddle and love on the patients that come in the Clinic is important as well. Monticello Veterinary Clinic strives to provide high quality medicine and Customer Service at all times. We strive for Excellence. If this describes you and your desire to be part of a Great Team, the position of Client Care Specialist could be for you.
Wage is based on experience/ pay periods are bi-weekly

The responsibilities for this position are as follows:

  • Answering multiple phone lines
  • Scheduling appointments in the computer
  • Records, filing, preparing patient charts
  • Communicating with our technicians, Dr’s and our clients
  • Taking important & detailed messages
  • Greeting Clients calling /entering; assisting them when needed
  • Educating our clients on preventatives and promotions
  • Checking clients in and out
  • Taking various forms of payment
  • Maintaining a neat / clean reception & office area
  • Perform open and closing procedures

Preferred but not required:

  • Experience working in a Veterinary Clinic
  • Formal training
  • Experience running reception desk
  • Scheduling experience
  • Application Questions

Job Types: Full-time or Part-time

Full Time Benefits:

  • 401(k) after 1 year
  • Flexible schedule
  • Health insurance after 60 days


  • Monday to Friday 7:30 – 5 approximately
  • Rotating Saturdays 7:30 am – 1 pm


  • High school or equivalent (Preferred)


  • Customer service: 1 year (Preferred)

Please complete the job application below and email it back to us along with a resume.

Accepting Applications until position is filled.

Job Application:

Download & Print – Click Here