Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We require that animals be placed on a leash or in pet carriers before entering the waiting room. If you have forgotten your leash, please ask and we will be happy to provide you with one.

On occasion, we may need to put a muzzle on your pet. This is for everyone’s comfort and safety and does not harm your pet in any way.

Cancellations

In order to best serve our patients, we would appreciate it if you contact us as soon as you become aware that you need to cancel an appointment.

Payment Policy

We require full payment at the time that services are rendered for small animals and equines. We will always provide you with an estimate before a procedure or treatment is performed so that you will not have any surprise charges. For your convenience, we accept cash, check, Visa, MasterCard, American Express and Discover cards.

Cremation Policy

All of our cremation services are provided by S&S Cremation. They offer both general and private cremation as well as ink and clay pawprints. Your animal is treated with dignity and care. We require full payment prior to any cremation services being provided.

OFA X-Rays

We are happy to take x-rays to send to OFA for evaluation. In order to get the proper positioning with limited radiation exposure, we sedate every patient. Because we do not have a certified radiologist on staff, all radiographs will be sent to OFA for evaluation to ensure accurate scoring.